Yet another bill from Shaw today, still with all charges for their Digital Phone Service that I cancelled 2 months before. It's getting to be a large bill, last time I paid in person, requesting yet again that they remove the digital phone from my billing. The customer service agent looked perplexed that I was refusing to pay for services I had not recieved. Looking looked into it, she advised me it will be cancelled, all charges will be reversed. And yet another bill arrives, with all old charges and new ones too, ever hopeful that I slip up and pay without questioning.
There is not time today, but there will be a post on "Premeditated and Systematic Incompetence", wherein I discuss how companies exploit consumers reluctance to argue, complain or simply even notice the illegal charges companies place upon their customers accounts. Think of the impetus, the rewards Shaw offers to have direct debit? And why not, then they can simply help themselves to money from your bank account at a rate of billing determined by themselves? For every customer who complains 100 customers don't even notice.